- From Monday to Sunday
We understand that sometimes a purchase may not meet your expectations. This Return and Refund Policy outlines the process for returning items and obtaining refunds for your orders. Please read this policy carefully to ensure a smooth return experience.
To be eligible for a return, items must be unused, in their original packaging, and in the same condition as when you received them. Certain items may be excluded from returns due to hygiene reasons, such as opened fitness equipment or apparel. If you are unsure whether your item is eligible for return, please contact us for clarification.
To initiate a return, you must send an email to [email protected] within 30 days of receiving your order. In your email, please include your order number, a description of the item you wish to return, and the reason for the return. We will respond with instructions on how to proceed with the return.
Customers are responsible for the cost of return shipping unless otherwise agreed upon. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value, as we cannot guarantee that we will receive your returned item. If we agree to cover return shipping costs, this will be communicated in our response to your return request.
We do not offer direct exchanges for items. If you wish to exchange an item for a different size or color, you must return the original item and place a new order for the desired item. This ensures that you receive the correct product without delays.
If you receive a damaged or defective item, please contact us immediately at [email protected]. Include your order number and a description of the issue, along with photos if possible. We will assess the situation and provide instructions for returning the item or obtaining a replacement.
Items marked as final sale are not eligible for return or refund. This includes items that have been discounted or are part of a special promotion. Please review your order carefully before completing your purchase to avoid any issues with final sale items
